Refund policy
We take pride in our craftsmanship.
Because items are handmade and personalised, returns are limited.
Eligible Returns
We accept returns or replacements if your item arrives:
- Damaged
- Faulty
- Incorrect due to our error
Please contact us within 48 hours with photographs:
helloo@giftacandle.shop
Non-Returnable Items
Personalised or custom-made candles (unless they arrive damaged, faulty or incorrect).
Orders may be cancelled within 2 hours of purchase.