Refund policy
We take pride in our craftsmanship.
Because items are handmade and personalised, returns are limited.
Eligible Returns
Returns are accepted only when an item is:
Damaged
Faulty
Incorrect
Please contact us within 48 hours with photographs:
helloo@giftacandle.shop
Non-Returnable Items
Personalised candles
Custom orders
Used items
Sale goods
Cancellations
Orders may be cancelled within 2 hours of purchase.